Outline (vector) art files are preferred — such as .ai, .eps, or .psd — because they reproduce your logo cleanly at any size. High-quality .pdf files are usually acceptable as well. If you only have a hard-copy version of your logo, we can convert it to a digital file, though additional charges may apply. When in doubt, send us what you have and we’ll let you know.

Color samples shown on the website are a guide only. Due to differences between screen displays and physical printing processes, slight color variations can occur. If an exact color match is critical to your project, we recommend ordering a pre-production sample or proof before going into full production. Just let us know and we’ll arrange it.

Yes — and we strongly encourage it for larger or event-critical orders. We will provide a digital proof for your approval before any order goes into production. For color-sensitive projects, a physical pre-production sample can also be arranged (sample fees may apply). Nothing goes to print without your sign-off.

Imprint colors vary by item and manufacturer. If you need a specific PMS color match, we can usually accommodate it, though a PMS charge may apply. We’ll advise you of any additional costs before the order is confirmed.

We’re happy to provide one spec sample per product so you can evaluate quality and workmanship before committing to a full order. Additional samples beyond the first are available for a sample fee, or by moving directly into a production order.

Minimums vary by product type:

• Screen-printed apparel: 12 pieces minimum
• Embroidered apparel: 6 pieces minimum
• Promotional products (non-apparel): minimums vary by item — many products have no minimum or a minimum as low as 1 piece. We’ll confirm the minimum when you request a quote.

Most standard orders ship within 7–10 business days after artwork approval. Timelines vary by product, quantity, and time of year — holiday seasons tend to run longer. If you have a firm event date or deadline, let us know upfront and we’ll confirm whether it’s achievable or recommend a rush option.

Set-up and/or tooling charges may apply depending on the production method and item selected. For reorders, set-up fees are usually reduced. Some items have no set-up fee at all. We’ll always advise you of any charges before your order is confirmed — no surprises.

Yes — we ship throughout the continental United States. While we’re based in Troy, Michigan and love working with local businesses, many of our clients are located across the country. Everything is handled remotely with the same personal service our local clients receive.

We want you to be 100% happy with your order. We guarantee the quality and workmanship of our products for 30 days from the date you receive them. If you have a quality concern, contact us directly:
 alisa@kairosPromotionalAgency.com  |  (248) 720-1628

Please note that because promotional products are custom-made to your specifications, we are unable to accept returns for reasons other than a quality or production defect.

We take your privacy seriously. Any personal information you provide — including your name, address, email, and payment details — is used solely to fulfill your order and communicate with you about it. We do not sell or share your personal information with third parties for marketing purposes.
Our website uses Google Analytics to understand how visitors use the site (pages visited, time on site, general location). This data is anonymous and aggregated — it does not identify you personally. Like most websites, we also use cookies to support basic site functionality.
If you have questions about how your information is used, please contact us at alisa@kairosPromotionalAgency.com.

When you work with Kairos Promotional Agency, you have our word on the following:

• We only work with the highest-rated suppliers in the promotional products industry, carefully screened for quality and reliability.
• You will never get stuck in a voicemail maze. We personally make your order our highest priority.
• We track and follow your order from start to finish, keeping you informed every step of the way.
• If we commit to an event-dated order, we will meet or exceed your delivery date — or your order is on us.
• The product you receive will match the pre-production proof you approved.

The easiest way to get started is to submit a quote request — just tell us what you’re looking for, your quantity, and your timeline, and we’ll come back to you with options and pricing. You can also reach us directly:
 alisa@kairosPromotionalAgency.com  |  (248) 720-1628

Not sure what you need yet? Browse our product catalog or use the Idea Generator on our site to explore options by category or occasion. We’re happy to help you figure out what will work best for your goals and budget.

We work with businesses of all sizes and across many industries, but we have particular depth in:

• Construction, trades, and homebuilding
• Healthcare and medical organizations
• Corporate gifting and employee recognition
• Professional services and associations
  If you’re not sure whether we’re a good fit for your project, just reach out — we’ll tell you honestly whether we can help.